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Ayan Putatunda
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Conversational data agent

poc

Zendesk Data Platform, 2025

A master orchestrator with four domain sub-agents (ingestion, transformation, quality, analytics) that lets engineers run data operations in natural language.

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Problem

Cross-functional teams needed data work done but had to route every request through a data engineer who knew which system to touch.

Approach

  • Orchestrator classifies intent and hands off to a specialist sub-agent; each sub-agent has a narrow tool surface and its own guardrails.
  • Every action is logged with the sub-agent's reasoning so the run can be audited after the fact.

Impact

  • Natural-language-driven data operations for non-engineers.
  • Accelerated cross-functional data delivery; became the seed of the multi-agent data access RFC for the platform.